Access and process automation – Enables technicians to script repetitive tasks and bulk fix a series of remote computers.File transfer utility – Technicians need to be able to copy files onto the remote computer and transfer files from the remote device.Live desktop viewer – Help Desk technicians need to see what the user can see on the remote computer.User communication channels – the access portal should have an integrated communication channel to enable the technician to chat with the end user.Collaborative access - The access portal should include facilities to enable multiple technicians to work on the same endpoint.Multi-monitor support - One technician should be able to access multiple endpoints.When assessing remote access software for use in your organization, there are a number of essential features that you should look for. Useful Features of Remote Access Software ![]() So, sales agents and educators can use a remote access system to make supporting materials available when visiting a client site. Remote access software can be useful in order to make the resources of a powerful static computer available anywhere, accessed from a mobile device. The employee doesn’t need to copy documents onto their local hard drive and the business doesn’t need to pay for software to run on the employee’s own computer. Remote desktop software is particularly useful for a Help Desk, which answers calls from users.Īnother use of remote access software is to allow employees to access workplace computers from their own devices. So, the main uses of remote access software is for IT support. It also means that the support technician can implement changes to a computer rather than having to explain the required steps to a user with no technical knowledge. Remote desktop software remove the need for technicians to be physically present at a computer in order to fix it. The software is essential if the support department is located in a different building to the user community. Remote access and remote desktop tools are prevalent in situations where an IT department serves a large number of users across an organization. On the other hand, if the technician just wants to troubleshoot and fix a problem quickly, removing the sight of the desktop from the user temporarily means that the technician can work faster without interference or feedback from the user. Also, some users prefer to be able to see what the technician is doing. ![]() When a technician is able to share the desktop view, they can use the opportunity to educate the user about how to use a piece of software. ![]() ![]() This means to simultaneously send both to the screen and to the remote computer, or to divert the image so that it doesn’t appear on the connected screen but gets sent to the remote accessor instead. Many remote access tools give options on whether to duplicate the desktop image. This is possible because the screen is just one possible output device that the CPU can send an image to. With this type of tool, the user that accesses the computer from afar is able to get a live image of the screen of that computer. One type of remote access tool is the remote desktop system. This means that the remote user doesn’t need to copy over important files and can utilize the larger processing power of the home computer from a much smaller mobile device. It gives the user the ability to use the home computer while out of the house. Remote access software can also be useful for members of the public. By using remote access software, the technician can perform many tasks on the remote computer including install software, change settings, and run applications.
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